Actually, if you imagine someone under a blanket surrounded by a heap of tissues, that’s more like me today. Trying to type when you can’t stop sniffing is not easy, let me tell you.
Speaking of telling, it struck me today that blogging has made me a very dull conversationalist. When all 3 of the people you’re having lunch with read your blog and Twitter feed, there’s not much left for you to tell them. Either I need to write about other things, or I need to get a more exciting life. I’ll let you know which I decide.
So, guys, you know who you are, yes, this is the story about Hobbycraft and yes, you have heard it already. I’ll try to be more interesting tomorrow. I’ve told it in short form on Ravelry, but since this is the first day of NaBloPoMo and hey, it’s my blog, I thought I’d take the chance to expand a little.
The trouble is, this is probably the most exciting thing to happen to me this week, apart from the washing machine being fitted on Sunday night. Trust me, when you’ve had to wash up sideways for a week because the machine is in front of the sink, that’s no small thing.
But the second most exciting thing to happen to me this week was my email to Hobbycraft. I’m currently on the hunt for some Tunisian crochet hooks, and thought I’d just try Hobbycraft’s website, on the basis that you never know. Unfortunately, on clicking into the site, I couldn’t find crochet hooks anywhere, let alone Tunisian ones. They weren’t under Knitting and they weren’t under Needlecraft, which are the two usual suspects, so I had to search for them. Eventually, I found them under Knitting Accessories, along with scissors and darning needles, things like that.
I must have been having a particularly grumpy day, because this made me cross enough to go fill in their feedback form, telling them exactly what I thought of this. The words ‘not valuing’ and ‘disappointed’ were used at some point, I’m sure. On the basis that Hobbycraft are a pretty big company, and I’m a fairly small crocheter (well, 5’5”, but you take my point), I didn’t expect anything to come of it. My expectations seemed confirmed when on Monday morning, I got a standard ‘thank you for your feedback’ message. I closed my email and thought no more of it.
Until at lunchtime, I got a lovely, long, personal message from the e-commerce manager. She thanked me for my feedback, said it was just the kind of thing they needed to know, and to my utter astonishment, told me that she’d already rearranged the website so that crochet now shows up under both Knitting AND Needlecraft. And blow me down, so it does. Books and hooks, all neatly together in one category. Perfect!
I tend to be rather cynical about these things, but getting such a positive (and speedy!) response is starting to erode away my scepticism. And next time you see something that makes you cross, fill in that feedback form. It might just make a difference!